Repair orders analyzed
67,815
Results · the operation in full view
Reporting period · May 2026 · new numbers every 1st
903 vehicles acquired off the service drive. 1,346 sold.
Two real outcomes from May 2026, every rooftop. 903 vehicles sourced straight off the service drive — the acquisition channel every GM is now being told to build — and 1,346 sold to customers our team had already reached. 2,249 cars in all, both directions. The disconnect between sales and service is the exact thing this operation closes.
Raised their hand
8,706
Appointments our BDC set
1,597
Vehicles transacted
2,249
01The operation at scale
Every call gets scored. Not sampled.
Most call programs spot-check a handful of recordings a month. We score every call — the ones that set an appointment and the ones that didn't — and the coaching lands the next morning, built off what actually happened. The calls that don't land the appointment are often where a rep learns the most, so those get coached too. A consultant who calls your customer tomorrow is measurably sharper than the one who called yesterday.
— Inside the volume · last month, all dealers
91,776
Texts sent to customers
23,950
Inbound texts from customers
18,142
Calls placed to customers
This is a staffed team, not a blast. 23,950 of those texts came back the other way — real replies from customers — and every call is placed by a person, not a robodialer. That two-way volume is the part a text-blast tool can't show you. And all of it is recorded: every call and every text is logged in our system, so a dealer on the program can pull the records and check any number on this page against them.
We don't ask anyone to take our word for it.
02The pipeline, end to end
From 67,815 repair orders to 1,597 appointments.
The whole operation last month, every stage audited — repair orders in, hand-raisers in the middle, appointments at the bottom. Every one of those appointments was set by our BDC team — booked by our consultants, not the store's own walk-ins or floor traffic. Most never convert, and that is the honest shape of service-to-sales at scale. We show all of it, not just the wins at the bottom.
— The funnel · last month · all dealers
67,815
Repair orders analyzed · base
32,865
Customers messaged · 48.5%
8,706
Raised their hand · 26.5%
1,597
Appointments our BDC set · 18.3%
The drop from repair orders to messaged is deliberate — we skip recent buyers and anyone already contacted in the last 90 days, so no one gets messaged twice. These are audited figures across all 69 rooftops — and they run conservative: a few stores in the data weren't actively worked yet, which drags the rates down, so the real active-program performance is a touch better.
— What the funnel turned into · last month, all dealers
903
Vehicles acquired
1,346
Vehicles sold
2,249
Total vehicles transacted
03How we prove it — matchback
We count only the deals we were actually in.
One on-program dealer, May 2026. Two real numbers that measure two different things: the new service-drive appointments we opened, and the sold deals that matched back to customers our team had reached.
We report both — and we don't pretend this month's deals came out of this month's appointments. They're two counts, side by side. Nothing more.
Appointments opened
41
New service-drive appointments we opened in May. Counted in our CRM of record · May 2026.
Matched sold deals
29
Sold deals that matched back to customers our team had reached. Matchback · Sold Match file.
— Where the 29 came from · real deals, same dealer, May 2026 · attribution still provisional
$129,951.57
Matched gross · the month — across 29 deals
~$4,481
Average / matched deal
21
Strong attribution — the record shows we were in the conversation: appointment confirmed, actively engaged, or recently contacted. ~$86.3K
8
In our program — the customer was in the system and bought later. We count it, but we name it for what it is. ~$43.6K
We show the split because the total without it is a number you can't check. The strong-attribution deals are the ones where the record shows we were in the conversation — that's the difference between a claim a GM can falsify and one they just have to trust. The full deal-by-deal list, sanitized to initials, is in the sample report.
— One arc, traced across all three legs · verified three ways
Leg 1
The Valuation. L.S. brought her 2022 Honda HR-V in for service. We valued it in the lane and texted her the number — and she replied the same afternoon: interested.
Leg 2
The Call. On the follow-up call, the consultant moved past the trade figure to the real question — the next car — and booked both of them to come in that Friday. The exact exchange is in section 04.
Leg 3
The Matched Sale. She came in and bought a pre-owned 2025 Honda HR-V. Total gross $5,858.
One phone number ties the call, the handoff, and the sold record together — this arc is verified all three ways.
04The frameworks, in the data
The moment where the call turned.
A consultant's frameworks are not theory — they show up in the exact sentence where a “no” became an appointment, and an appointment became a sold car. Here is the moment from the arc above, traced to the deal.
Interested → booked → sold · L.S. · real deal, May 2026
Setup. L.S. had her 2022 HR-V valued in the service lane and texted back interested the same afternoon. On the follow-up call she wanted the numbers over the phone — and the other decision-maker, who was at work and only off Thursdays and Fridays, in on it too.
Rep
…if I was able to pay that loan off, get you both into a car you like, and work the numbers out toward a comfortable monthly payment — would you give me 30 minutes to put some numbers in front of you?
Customer
Is it possible you could give me the numbers — but could she be here to hear it too? She's at work, and she's only off Thursdays and Fridays.
Rep
Here's what we have to do. We don't do it over the phone, because we need to find out what the next car is. So Thursday or Friday — when can you come in?
Customer
Can Friday be good?
The pivot. He didn't email a quote or “follow up.” He named what had to happen — see the car in person — and booked the room: both of them, Friday. She came in and bought a pre-owned 2025 HR-V. $5,858 gross. Same customer as the three-leg arc above.
One real arc, shown once and traced all the way through. We're not stacking invented transcripts to pad the page — when there's one real story this month, we show the one.
05Why we show all of it
This page is the whole operation. In public, every month.
The sample report is one real dealer's month, in full. Most vendors send a polished summary and keep the calls behind glass. We do the opposite — the whole operation, in public, every month.
And it's current. Every figure on this page is from May 2026, and it gets swapped out on the first of each month for the month that just closed. Most vendors show you a win from whenever it happened — picked once, frozen, and run for years. We show you last month. Next month, we'll show you this one. A number you have to put back up in 30 days is a number you can't fake.
The sample report is that same transparency on a single live dealer: the conversations that converted, the ones that didn't, the customers who said no and bought anyway — sanitized for privacy. When you're on the program, it's your store.
The vendors you can trust are the ones who show you how the sausage gets made.
What lands on your side
The work stays on our side. The results land on yours.
Two things reach you, and neither adds to your team's workload. The appointments we set drop straight into the CRM your sales floor already uses — no new login, nothing new to learn. And this report comes to you every month. That's the whole footprint on your side.
You don't run the system. You get the cars. Open the sample report — a real dealer's month, in full.
Appointments we set · platform41
Customers engaged who bought · matchback29
Matched gross · matchback$129,951.57
Strong attribution / in-program21 / 8
Vehicles acquired · Honda of New Rochelle, May 202631
Appointments, customers, gross, the split, and vehicles acquired are all Honda of New Rochelle · May 2026. The full deal-by-deal matchback sits behind these totals inside the report itself.
06See it for yourself
06 / See it for yourself
Start with a sample report. No sales pitch required.
Give us an email address. We'll send a sanitized sample report — one real dealer's full month, with the complete deal-by-deal matchback behind the totals on this page, every conversation and call. It's a real store's results, and it's what your report will look like once you're on the program. If it looks like something you'd want for your stores, we'll talk.
On its way.
Check your inbox in a minute — the sample report is headed to .
Rather talk to a human first? Book a 20-minute call
Secrecy is a tell.
Results · by CognitGo·The operation in full view